Ordering from Tots Corner

Order Information

Our aim is to make your shopping experience with us as easy and pleasurable as possible so please take a few moments to read our terms and conditions. If your query is not answered below please do not hesitate to contact us and we will do our very best to help you.

By using this site or placing an order, you will be deemed to have accepted these terms and conditions.

How to Order

Our store departments are listed on the left hand side of your screen, you can use them to browse and order or alternatively you can use the search facility (bottom left) or the A-Z indexes which are accessible through the links at the bottom of all pages. To place an order, choose any size / colour options needed and click "Add to Basket". You will then be directed to our shopping cart facility where you can change the quantity of items or remove them from the basket, you can then checkout or continue shopping.

If you would like to view your current order at any time, simply click on the "Shopping Trolley" tab at the top of every page. This will also allow you to amend your order, before proceeding to checkout.

If you prefer, you may place your order and send a cheque (sterling only) for the amount due, please note items paid for by cheque will not be despatched until payment has cleared usually 5 - 7working days.

There is no minimum order required to shop with us.

Payment

Credit/ Debit Card Payments : Payment can be made securely through our website and are processed using Paypal at no stage do we have access to or store your card information.

Paypal : If you have a Paypal account you may use this to pay for your order, simply select PayPal as your payment method.

Cheque: You can order online and pay us by Cheque these must be UK Sterling and usually take between 5 – 7 working days to clear.

Offline Payment : We are currently unable to process Credit or Debit payments via telephone.

International Orders

We are happy to ship orders to addresses within the European Union but additional postage will be payable and payment must be made through Paypal. Please choose the relevant options when going through the checkout process, we will then invoice you separately through PayPal with shipping charges. If you would like to check postage charges before ordering please email us.

Please Note that international orders may be subject to additional customs charges and import duties for which we are not responsible.

Postage & Pricing

All prices shown on our website include free standard UK postage and are inclusive of any applicable VAT. Prices are subject to change without notice.

We offer three postage options on most orders
Free Postage as standard - Via first class or standard parcel delivery to UK addresses only (depending on weight and value).
Want it Signed For? - This is available for UK Orders under £41 in value only
Want it Fast? - Guaranteed Dispatch on UK orders within 1 working day of receiving cleared payment using Royal Mail Special Delivery.

Postage to an address other than the billing address is also available we would advise using either the Want it Signed For or Want it Fast options to ensure delivery.

Items shipped directly from the supplier / distributors are not eligible for alternative shipping arrangements, if these options are chosen at checkout they will be refunded via your original payment method.

Delivery

We usually dispatch orders within 2 working days of receiving cleared funds. Should there be any problems with your order we will contact you as soon as possible to discuss and offer alternative arrangements

If you have not received your order or been advised by the Post Office of a failed delivery within 14 days of making payment, 3 days if paying for Special Delivery please contact us so that we can investigate. We always obtain proof of posting and make sure all items are insured for their full value.

Special Order Items

If you order a special order item these are sent direct to you from the manufacturer / supplier. All orders are processed by us within 2 workings days unless we need confirmation from you of details, the orders are then dealt with by the manufacturer and you should allow a minimum of 7 working days (not including Saturday or Sunday) from the day you place your order with us. Once ordered these items cannot be cancelled.

Sizing / Colouring

We have made every effort to accurately display sizes, colours, shapes and patterns of our products but they are not guaranteed. Colours and patterns can differ due to the visual settings and hardware of your computer. Clothes and nappies are sized according to the information we are provided with by the manufacturers, we try to put any additional measurements that may be useful to you in the product description but please remember that like us grownups, babies and toddlers come in many shapes and sizes.

Returns

We hope you will be absolutely delighted with your order but if for any reason you are not, please advise us via email within 7 working days and we will do our very best to assist you.

Items should be returned unworn/unused, with any tags still attached and ready for resale within 30 days of you advising us you wish to return the product.

Please note that we will only refund postage costs if an item is faulty. For your own piece of mind we recommend obtaining proof of posting and adequate insurance for any items returned as we can not accept responsibility for items lost in the post.

Refunds are made via original payment method.

Using our site

We have taken great care to make our site easy to use and suitable for viewing by children, however in the unlikely event that you find something that you feel does not meet our strict criteria please do not hesitate to contact us and we will investigate immediately.

Please Note: We do provide links to other sites which we feel may be useful to you, we can not guarantee the content or accuracy of information provided on these sites but we will do our best to ensure the content is relevant and suitable for all.

Statutory Rights and The Distance Selling Regulations

The above conditions do not affect your statutory rights. Distance Selling Regulations apply to orders made over the Internet.

Your Right to Cancel

You have the right to cancel your contract with us from the date the order was placed and up to seven working days after delivery. Goods made to your chosen specification (some examples included but are not limited to; Personalised Name Canvas’s, Personalised T-Shirts or Artwork made to your specification), CDs, DVDs and Software that have been purchased and opened (i.e seal or outer packaging removed) cannot been returned under the 7 working day “cooling off period”

To exercise your right of cancellation, you must provide us with written notice. You must give details of the goods ordered, and (where appropriate) their delivery.

You must write to us at our correspondance address TotsCorner, Parsons Walk, Bridgeyate, Bristol, BS30 5WA.
Or
Send the information by email to returns@totscorner.co.uk

Once you have notified us that you are cancelling the contract, you must return (at your own expense) the goods to us at the above address with the returns note. For your own piece of mind we recommend obtaining proof of posting and adequate insurance for any items returned as we can not accept responsibility for items lost in the post.

Once you have notified us that you are cancelling the contract, we will refund or re-credit you (via your original payment method), as soon as possible but in any event, within 30 days. For any sum that has been paid by you for the goods excluding any extra charges incurred by us at your request (e.g. additional postage options such as signed for or special delivery).

You have a duty of care under these terms, to take care of the goods so that they may be sold again as new. We will claim from you, for the resulting loss in value for goods not kept so that they may be sold again as new.

Orders Returned to Us by Royal Mail

Please note that if your order is returned to us by Royal Mail as a result of your failure to collect the item, you will charged a further postage cost if you wish us to resend the item to you.

Cancellation by Us

We reserve the right to cancel your order if:

we do not have sufficient stock to deliver the goods you have ordered;
or we are unable to deliver to your area or country;
or if one or more of the goods you ordered was listed with incorrect information including without limit price, and/or description for whatever reason.
you use a discount code which you are not entitled to use

Events beyond our control

We shall have no liability to you for failure to deliver goods, any delay in doing so, for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs, terrorism and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Privacy Policy : What We Do With The Information You Provide Us With

By using this website and placing an order with us you agree to the following;

We are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We reserve the right to change or update this privacy policy from time to time. Whilst we may notify you of such changes it is your responsibility to check the policy each time you use the site or any of the services offered via it.

Personal Information: The information that we hold about you will contain address and contact information as entered during checkout and any emails or written communications that we receive from you as the result of an enquiry, we do not have access to or store information relating to credit / debit cards. The information we hold will be accurate and up to date, you can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. We will hold your personal information securely and use it only in compliance with the applicable current data protection laws.

Third Parties: We will not pass on your information to other companies or organisations without your consent however we may disclose your information to other third parties for the following purposes:

a .reputable companies used by us to fulfil or deliver your order (this applies to special order items);
b. legal and debt recovery agents for the purpose of debt collection and tracing;
c. in accordance with any consent given by you via this web site or otherwise; e. if we are required to do so by law or if we receive a valid request by the police or government department investing an illegal (or alleged illegal) activity.

Credit / Debit Cards: For your security and peace of mind, on-line credit and debit card payments and Paypal Account payments are processed securely in real time and at no stage do we have access to or store your credit / debit card details.

Cookies: We may use technology to track visitors to our store. This can include using a "cookie" which is stored through your browser. Most browsers have settings to stop this from happening, however please note if you do this some features of our site may not function correctly. The information collected in this way can be used to identify you unless you modify your browser settings.

Links: Our website contains links to other sites. This Privacy Policy does not apply to other websites which can be accessed from our site and as such should you use or make a purchase from a linked website you should familiarise yourself with the policy which applies to that site.

If you have any questions/comments about privacy, you should contact us at privacy@totscorner.co.uk

Law and jurisdiction

This website and any orders placed will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

Products